CUSTOMER CARE

At Namely Newborns we try very hard to please our customers. We accept phone orders at no additional charge. We will walk you through an on-line order if you are having difficulty. 25% of our profits are donated to children's charities. Our website is not about making money; it is about creating beautiful gifts and making our customers happy.

Frequently Asked Questions and One You Didn't Think to Ask.

Can you buy directly from our workshop?

Currently, we are available M-F by appointment only at 7005 N. Waterway Drive, Suite 303, Miami, Fl 33155.Call our local number 305-979-9357 for appointments.

All products are embroidered by machine in our workshops and are visible from the reverse side.

Many handcrafted items require extra time and are shipped directly from the crafter's workshop. If another gift is ordered with a drop shipped handcrafted item, it is shipped separately and the recepient is notified that a special gift has been ordered and will arrive separately.

What does a gift recipient receive if I don't pay for gift wrapping? A standard card with your message, tissue and $10 gift certificate.

When will I receive my purchase?
In the continental U.S. we ship by priority mail within  5-7 business days from order date for personalized non-customed orders. Orders received between Monday-Thursday will ship within 5 business days. Rush Embroidery is available for$20 on many items.( Item will be embroiderd within 2-3 business days)If you need rush shipping, please indicate on your order or call us.Orders can be shipped overnight within the continental U.S. International orders including Canada ship by U.S.P.S. 1 st class mail. Orders to Hawaii and Alaska up to 11 ounces ship by priority mail. Over 11 ounces ship by U.S.P.S. 1 st class mail. Custom items have individual shipping times which are noted in their description.

Will I know when my order has shipped?
A tracking number will be sent to the customer on the day the item has been shipped. You should receive your order within 2-3 days.

How do I care for my embroidered purchase?
We recommend washing in cool water and dry on low. We also recommend washing all new items before use.All embroiderery is visible from the back side. All Bearington Bear delicate crochet blankets must be washed by hand and dried flat.

If you need help or have additional questions, please call us at toll free 800-709-0045 Monday through Friday between 9 a.m. and 5 p.m. EST.

Returns Policy

Please note that all custom/personalized, monogrammed and sale items are non-refundable. If monogramming or name(s) are incorrect due to our error, we will correct the error and reship at our cost. Please check all names, birthdates and information carefully before submitting your order.

If you have received an incorrectly monogrammed gift, please call us. If it is our error, we will correct it and refund your shipping cost immediately. If the name or date has been incorrectly submitted by the customer, we are most happy to correct it, but shipping and correction costs will be charged additionally. All other items may be returned within 30 days of purchase if they have not been used. You will receive a credit note or gift certificate (if requested) to use against future purchases. Please contact us regarding items not received and we will assist you with the tracking . Once the order is marked by USPS as "delivered" , it is your reponsibility and we will not be able to assist further in tracking or providing refunds.

Please contact us at info@namelynewborns.com or call (800) 709-0045 Monday through Friday between 9 a.m. and 5 p.m. EST before returning any products.

Telephone Orders

We strive to make your online shopping experience as easy as possible, however we realize you may have additional needs.If we still haven't answered your question, No problem. What's your question? Go to our Contact Us page and send us an email. If you need assistance in English, please call us toll-free at (800) 709-0045; for assistance in Spanish call 786-286-0404 Monday through Friday between 9 a.m. and 5 p.m. EST.

Sales Tax

7.0% sales tax is charged on all orders shipped to an address within the State of Florida.

Payment Options

Currently, we accept Visa, Master Card, Discover and American Express. Please send pre-approved purchase order payments to Namely Newborns, 7005 N. Waterway Dr.,Suite 303, FL 33155.