CUSTOMER CARE

Frequently Asked Questions and One You Didn't Think to Ask

All products are embroidered by machine in our workshops and are visible from the reverse side.

What does a gift recipient receive if I don't pay for gift wrapping? A standard card with your message , tissue and  $10 gift certificat

What do the gift wrapping options include?
Our Standard Gift Wrap option is $1.95. It includes gingham paper gift wrap, ribbon, and a deluxe card with your message and a $10 gift certificate.
Our Deluxe Gift Wrap option is $3.95. It includes clear cellophane over colored tissue paper, ribbon and a deluxe card with your message and a $10 gift certificate.Large gifts like stuffed animals are wrapped in cellophane only and tied with curling ribbon around a tissue paper insert. Of course, we also include a deluxe card and $10 gift certificate
Our Deluxe Gift Bag option is $4.95. It includes a pink or blue gift bag, tissue paper, and a deluxe card with your message and a $10 gift certificate.

Standard	Deluxe Gift Wrap	Deluxe Gift Wrap Bags

When will I receive my purchase?
In the continental U.S. we ship by priority mail within  5-7 business days from order date for personalized non-customed orders. Orders received between Monday-Thursday will ship within 5 business days. If you need rush shipping, please indicate on your order or call us. International orders including Canada ship by U.S.P.S. 1 st class mail. Orders to Hawaii and Alaska up to 11 ounces ship by priority mail. Over 11 ounces ship by U.S.P.S. 1 st class mail. Custom items have individual shipping times which are noted in their description.

Will I know when my order has shipped?
A tracking number will be sent to the customer on the day the item has been shipped. You should receive your order within 2-3 days.

How do I care for my embroidered purchase?
We recommend washing in cool water and dry on low. We also recommend washing all new items before use.All embroiderery is visible from the back side. All Bearington Bear delicate crochet blankets must be washed by hand and dried flat.

If you need help or have additional questions, please call us at toll free 800-709-0045 Monday through Friday between 9 a.m. and 5 p.m. EST.

Returns Policy

Please note that all custom/personalized, monogrammed and sale items are non-refundable. If monogramming or name(s) are incorrect due to our error, we will correct the error and reship at our cost. Please check all names, birthdates and information carefully before submitting your order.

If you have received an incorrectly monogrammed gift, please call us. If it is our error, we will correct it and refund your shipping cost immediately. If the name or date has been incorrectly submitted by the customer, we are most happy to correct it, but shipping and correction costs will be charged additionally. All other items may be returned within 30 days of purchase if they have not been used. You will receive a credit note or gift certificate (if requested) to use against future purchases. Please contact us regarding items not received and we will assist you with the tracking . Once the order is marked by USPS as "delivered" , it is your reponsibility and we will not be able to assist further in tracking or providing refunds.

Please contact us at info@namelynewborns.com or call (800) 709-0045 Monday through Friday between 9 a.m. and 5 p.m. EST before returning any products.

Telephone Orders

We strive to make your online shopping experience as easy as possible, however we realize you may have additional needs.If we still haven't answered your question, No problem. What's your question? Go to our Contact Us page and send us an email. If you need assistance in English, please call us toll-free at (800) 709-0045; for assistance in Spanish call 786-286-0404 Monday through Friday between 9 a.m. and 5 p.m. EST.

Sales Tax

7.0% sales tax is charged on all orders shipped to an address within the State of Florida.

Payment Options

Currently, we accept Visa, Master Card, Discover and American Express. Please send pre-approved purchase order payments to Namely Newborns, 800 S. Douglas Road, Suite 500, Coral Gables, FL 33134.